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Text File  |  1992-07-22  |  7KB  |  126 lines
  1. COOPERATIVE SERVICES: ERI IBM RISC SYSTEM/6000 SERVICES OFFERING
  2.      The RISC System/6000 (TM) Cooperative Service offering is
  3. provided by ERI.  IBM markets the offering through the Cooperative
  4. Service Marketing Program and is not responsible for, nor does IBM
  5. warrant, the offering.  The announcement is sponsored by the finance
  6. industry and is specifically designed to accommodate customers who
  7. operate within the securities trading-floor environment if there is
  8. no IBM solution.  All information regarding the IBM RISC System/6000
  9. service offering (including prices and functional descriptions) has
  10. been provided by ERI.
  11.      ERI provides a full range of comprehensive services for the
  12. IBM RISC System/6000 and related IBM hardware:  systems consulting
  13. services; custom software services (CSS), engineering support,
  14. education and training, program management and customer support
  15. center (CSC) services.
  16.      Availability Date:  July 7, 1992.
  17. (TM) Trademark of International Business Machines Corporation.
  18. OVERVIEW   HIGHLIGHTS
  19.      o   Customized software and training
  20.      o   Coordination of an integration solution
  21. DESCRIPTION
  22. BUSINESS SOLUTIONS
  23.      The professional services provided by ERI include:
  24.      o   CONSULTING SERVICES:  ERI becomes a partner with customers on the
  25.          front-end of the solution development process by offering:
  26.          -   Management Information Systems (MIS) strategic planning
  27.          -   Information technology analysis
  28.          -   Preparation of RFPs
  29.      o   CUSTOM SOFTWARE SERVICES (CSS):  Provide customized software for
  30.          fully integrated applications solutions including:
  31.          -   Programming in C, Pascal, PL/1, COBOL, and FORTRAN
  32.          -   AIX (R)/UNIX (1) tuning, shell scripting and disk
  33.              optimization
  34.          -   Graphical user interfaces (GUI)
  35.          -   Databases (Informix (2), Sybase, ORACLE, INGRES)
  36.          -   Imaging (ERI OutLOOK), Xerox ScanWorX (3), Plexus)
  37.          -   Porting (FORTRAN to C, COBOL to SQL)
  38.          -   Mainframe applications (CICS/DB2 (R) to UNIX/INFORMIX,
  39.              ORACLE, Sybase)
  40.          -   Mainframe -- AIX/UNIX re-engineering services
  41.      o   ENGINEERING SUPPORT:  Addresses the challenges of multiple and
  42.          heterogeneous systems, platforms, networks and software
  43.          environments.
  44.      Engineering support services include:
  45.          -   Systems and solution analysis, consulting and design
  46.          -   Solution testing, configuration and certification
  47.          -   Custom installation
  48.          -   Network performance analysis
  49.          -   Network and system optimization and tuning.
  50.      o   EDUCATION AND TRAINING:  Provides customized training to ensure
  51.          greater work-group productivity and high return-on-investment
  52.          (ROI); and to provide training to a wide range of employees, from
  53.          data entry personnel to MIS directors.
  54.              Education course offerings include:
  55.          -   AIX/UNIX fundamentals
  56.          -   AIX/UNIX administration
  57.          -   Systems administration
  58.          -   C and C++ programming
  59.          -   Office automation
  60.          -   GUI
  61.          -   LAN/WAN Networking
  62.          -   Imaging
  63.          -   DBMS.
  64.      o   PROGRAM MANAGEMENT:  Provides a single point-of-contact for the
  65.          entire implementation of an integration solution.  Life cycle
  66.          management, planning, implementation, and coordination of all
  67.          necessary resources to successfully implement an integrated
  68.          solution for the customer are also provided.
  69.      o   CUSTOMER SUPPORT CENTER (CSC) SERVICES:  Provide comprehensive
  70.          telephone technical support, improving system utilization, and
  71.          reducing downtime.  Support options include:
  72.          -   Customer support answerline (CSAL)
  73.          -   System load and test (SLT)
  74.          -   Help desk start-up service
  75.          -   Customer inventory stacking.
  76.              Additionally, ERI provides 90-day technical hotline support
  77.          for all ERI-provided products.  If leased from ERI, technical hotline
  78.          available for life of lease at no additional charge.
  79.          (R) Registered trademark of International Business Machines
  80.          Corporation.
  81.          (1) Registered trademark of Bell Laboratories.
  82.          (2) Registered trademark of Informix Software, Inc.
  83.          (3) Registered trademark of Xerox Imaging Systems.
  84. CUSTINFO   SCHEDULE
  85.               Availability Date:  July 7, 1992.
  86. ORDERING   TERMS AND CONDITIONS
  87.       PRICES:  The prices listed for the Cooperative Service Marketing
  88.       Program are for reference only and are as provided from the service
  89.       supplier's current price list.  Current prices and quantity
  90.       discounts, if any, can only be obtained from the service supplier.
  91.       Service offering charges are subject to change without notice.
  92.       TECHNICAL ASSISTANCE:  Technical assistance, installation and usage
  93.       support, if any, are provided by the service supplier.
  94.       DISCLAIMER OF WARRANTY:  Not warranted by IBM.  Warranty, if any, is
  95.       as provided by the service supplier.  IBM makes no warranties,
  96.       express or implied, including, but not limited to, the implied
  97.       warranties of merchantability and fitness for a particular purpose.
  98.       Address any questions pertaining to warranty coverage to the service
  99.       supplier.
  100.       CHARGES
  101.       SERVICE          SERVICE
  102.       DESCRIPTION      TYPE         MODEL        RATE/PRICE*
  103.       Systems
  104.         Consulting
  105.         Services       9796         ER0          Varies Hourly
  106.       Custom
  107.         Software
  108.         Services       9796         ER1          Varies or Fixed Price
  109.       Engineering
  110.         Support        9796         ER2          Varies Hourly or
  111.                                                  Fixed Price
  112.       Education
  113.         and
  114.         Training       9796         ER3          Varies
  115.       Program
  116.         Management     9796         ER4          Varies 2-10% of
  117.                                                  Total Project Cost
  118.       Customer
  119.         Support
  120.         Center
  121.         Services       9796         ER5          Varies
  122.       *  The charges for these services offerings range, depending on
  123.          contract, and are for reference purposes only.  Current prices and
  124.          quantity discounts, if any, can only be obtained from the service
  125.          supplier.
  126.